Insights & Guidance

The Claims Intelligence Journal

Expert guidance from 35 years in California insurance claims — written for homeowners, not attorneys.

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The Palisades Fire: A Complete Guide to Filing Your Insurance Claim
Fire ClaimsJanuary 20258 min read

The Palisades Fire: A Complete Guide to Filing Your Insurance Claim

The 2025 Palisades Fire is the most destructive in Los Angeles history. Here is exactly what affected homeowners need to know about their insurance rights, the claim filing timeline, and how to avoid accepting less than you're owed.

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What Does a Public Adjuster Actually Do? A Plain-English Explanation
Education5 min read

What Does a Public Adjuster Actually Do? A Plain-English Explanation

Most homeowners have never heard of a public adjuster until after a disaster. We explain who we are, what we do, and — critically — why having one on your side changes the final settlement number.

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5 Lessons from Woolsey Fire Claims That Every Malibu Homeowner Should Know
Fire Claims7 min read

5 Lessons from Woolsey Fire Claims That Every Malibu Homeowner Should Know

After managing over 200 Woolsey Fire claims, we saw the same costly mistakes made repeatedly. From accepting the first offer to missing smoke contamination, here is what to watch for.

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Water Claims6 min read

Hidden Costs in Water Damage Claims That Insurers Hope You Don't Know About

A burst pipe, a roof leak, or storm flooding can cause damage that extends far beyond what's visible. We break down the categories of coverage — mold, code upgrades, contents, ALE — that most policyholders never claim.

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Policy & Law9 min read

Your Rights as a California Policyholder After a Declared Disaster

California law provides powerful protections for homeowners in state-declared disaster zones — including extended claim deadlines, moratoriums on cancellation, and specific rules around ALE payments. Know your rights.

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Claims Tips6 min read

How to Build a Contents Inventory After a Fire — Before Your Memory Fades

The personal property portion of a fire claim is often the most emotionally difficult and the most underpaid. Here is a practical, room-by-room framework for documenting your belongings — even without receipts.

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